19 January 2026 Raise OneSource Queries – Use the Helpdesk We’re still receiving queries via business area emails, but please use the Helpdesk instead. This ensures: Better visibility and tracking Accurate stats Faster and more effective query management Some email inboxes are not monitored regularly, so responses will be slower. 📌 How to Raise a Helpdesk Ticket Go to Help Desk > Service Requests > Create Service Request. Your request will be routed to the relevant team. You can track: Who has your ticket Current stage Real-time updates We’ll use the ticket to: Ask for more info Provide updates Confirm when it’s actioned and share the outcome 🛠 Training & Support Before raising a training or support request: Review QRGs and Videos in OneSource and on intranet pages under Training & Support. Training and Support 📂 Helpdesk Categories A full list of categories (including recent additions based on feedback) is available in: Helpdesk categories updated 160126 v3 1.xlsx Previous Article Next Article Please login or register to post comments.