• You simply need to access the OneSource login page and click the Company Single Sign-On button which will log you into your account.
  • Do not enter a username and password as this will not work. 
  • You will need to have a council B2B account in place (see the next FAQ "How do I get set up with OneSource access if I don't have a Walsall.gov.uk email?" if you don't have a council B2B account). A B2B account is a basic user account that’s set up for users who don’t have a Walsall.gov.uk email address to allow access to OneSource.
  • Once a B2B account is in place, you should access the OneSource login page and click the Company Single Sign-On button. You will be prompted to follow the Multi Factor Authentication steps in order to validate your user account.
  • Do not enter a username and password into the main OneSource login page as this will not work. 

 

  • As part of your onboarding process you should have been sent a B2B invite email. Check your emails and junk/spam/other email folders for a B2B invite email. This invitation email will expire after 30 days of receipt. Please note the invite will be sent from a Microsoft email address.
  • If this can't be found, or the link in the email doesn't work (these expire after 30 days), your manager should raise a helpdesk ticket requesting access to OneSource. The category “Access Request or Cannot Log In” should be selected when raising the helpdesk request.
  • Once the request has been processed you will receive an invitation email which you’ll need to accept to then setup your B2B account.  Guidance can be found here. Once complete this can be used to login to OneSource (see "How do I login to OneSource if I am using a non-Walsall.gov.uk email?").
  • Access the login page for OneSource and click the Company Single Sign-On button. You will be prompted to enter your Walsall.gov.uk email. You will then be asked to enter the password associated with your Walsall.gov.uk laptop login details.
  • You will then be asked to follow the Multi Factor Authentication steps.
  • If you are logging in via a personal device you will have access to your data only and so your screens in OneSource will look different.
  • Do not attempt to enter username and password details in the main OneSource login page
  • Username and Password login is not an option for employees. The button is still there, but attempting to login with username and password or to reset your password will not work.
  • Please use the Company Single Sign-On button to log in once your account has been set up and refer to the other FAQs if you are still experiencing issues.

Speak to your line manager in the first instance as they will be able to support.