OneSource replaced a number of current standalone systems and delivered a new state-of-the-art, single cloud-based system for the majority of our HR, Payroll, Finance and Procurement activities in the summer of 2020, with payroll going live the following year.

What is OneSource:

  • Walsall Council’s single integrated Digital system - One Source, this includes Finance, HR, Procurement and Payroll, as well as several integrations to and from other Council systems.
  • OneSource is intuitive, easy to use and flexible, making it easier for everyone. It has benefited Walsall in a range of ways, including:
    • One System, One Login, One Source: everything in one place from your payslips and personal records to recruitment with a single sign-on.
    • Minimal paper forms: going digital saving you time and improving our Council compliance and security.
    • A user-friendly way to access self-service activities such as updating your personal details, overtime entry, expenses and real time reporting

We look to continually improve the OneSource solution, since going live with have relaunched the Helpdesk, replaced our recruitment solution with ORC (Oracle recruitment cloud), provided access to our school users and changes the approach to sickness absence.

Self-service is about putting you, the employee, in control of your payroll, finance, procurement and HR needs. You will have access to manage your own personal information, view your payslips, review and update your own performance conversation and book on to training courses, plus many other things depending on your role in the organisation.

As a line manager, One Source will provide you with greater control, functionality, and visibility to be able to do your job efficiently and to effectively manage your team. You remain responsible for ensuring the completeness and accuracy of the data held in the system, instigating any changes required and actioning approvals, including training requests.

Employees – A user-friendly way to access a range of HR self-service activities such as updating your personal details.

Line Managers – A user-friendly manager self-service experience that enables you to manage your team more effectively. There will also be a new way to access and update candidates, with better visibility of the recruitment process online.

Purchasers – A new look and feel to the way purchase orders are raised, and invoices are receipted. However, the business process will remain broadly the same.

Suppliers – Suppliers will have access to a self-service portal where they will be able to update their own details and have visibility of their purchase orders and invoices. This will reduce enquiries and automate processing.

A host of training materials, self-help guides and how-to videos have been developed, covering many aspects of the system and its various modules. These can be found on the training and support page on the One Source web pages. These materials, alongside the FAQ's, should be your first choice for support.

If you're facing issues in OneSource

Contact the Helpdesk :Create a ticket in OneSource HelpDesk which will be directed to the relevant team for investigation depending on the category of your query. Details of how to use this function can be found in the QRG for How to Create Helpdesk Ticket 

From the 6th May 2025 there will be changes to the look and feel of some pages. This will start with Learn and Overtime, with the remaining areas impacted from August 2025.

This is because Oracle are releasing Redwood which is a change to their UI (user-interface) to modernise and improve user experience.
Whilst it is not just a colour change, but a way to interact and consume information and is mobile friendly, fundamentally this shouldn’t impact your day-to-day use of One Source.

Any process changes will be update in the User Guides, these documents can be found in the training section under the appropriate area: Training and Support (this will be updated by 2nd May)

Redwood is a change to the UI (user-interface) to modernise and improve user experience.

Whilst it is not just a colour change, but a way to interact and consume information and is mobile friendly, fundamentally this shouldn’t impact your day-to-day use of One Source.

However, for those pages that have been affected user guides have been created or updated and will continue to be as changes are made.

This is a one-stop-shop for actions you're able to take in OneSource in relation to the employees you manage.

This is one-stop-shop for actions you're able to take in relation to your own employee record in OneSource.