Helpdesk

Helpdesk is a ticket management tool in OneSource.  It is a dedicated helpdesk to support you with any questions or help you may need relating to OneSource, this covers Finance, HR, Payroll and Procurement

There is an intranet post about Helpdesk which you can find here - OneSource Helpdesk

Here you can find the updated training guide for Creating a Helpdesk Ticket - Raise a Helpdesk Ticket (1)

Refer to the intranet communication for more information - OneSource Helpdesk

Please find available categories below along with their uses.

Helpdesk Categories and uses

Your ticket will be updated and you will be notified in OneSource when it's back with you

All issues should be raised via a service request directly on One Source, rather than contacting individual officers direct. 

Details on how to raise a service request can be found here - Raise a Helpdesk Ticket

Before raising a service request via One Source Helpdesk, please follow the steps in the guide

Guidance for Loss of Functionality

Open your service request up within OneSource and click on "Actions", there are options to delete or you could just add a comment in the messages for the support team informing them the query has been resolved and they will close for you

We are looking at bots and AI in future phases, this will  picked up as we explore OneSource continuous improvements

We have recently updated the categories for the Helpdesk.  If the issue you have noticed is related to a specific area you can select them from the categories.  You can find the list of categories in this communication - OneSource Helpdesk

Create a Helpdesk ticket and notify the relevant team!