Income and Debt Management

Where can I find the Walsall Council Corporate Debt Policy?

Please click the below link for the Walsall Council Corporate Debt Policy

Walsall Council Corporate Debt Policy

How do I ensure that I have raised invoices effectively?

Be aware of and follow our Invoicing Principles Invoicing principles

What are my responsibilities as a budget holder?

Income and Debt Management

How do I access budget holder debt reports?

Debt Reports

Is there a minimum value for raising an invoice?

The Council will not raise invoices for charges that are £20.00 or less, unless legislation dictates, or it is in the interest of the Council and exemption is granted by the Chief Finance Officer. Where charges are for repeated supplies or services of a low value, an invoice should be raised at the end of each quarter, or a practical and timely alternative should be adopted. Please refer to our invoicing principles for further guidance on how to ensure an effective and efficient income collection system is in place.

Where do I find information about VAT rates and how they apply to invoices that I raise for goods and services provided by the council?

Value Added Tax (VAT)

In what circumstances should I raise a credit note?

General guidance can be found here Credit Notes

How do I raise a credit note?

Links to the Credit Note Request Form and Guidance to complete the form can be found here Credit Notes

What is the process for requesting the creation of a new customer or an additional site for an existing customer to raise an external Accounts Receivable invoice?

All new customers must be set up in advance by completing the Customer Setup Form New Accounts Receivable Customer Set Up Form

Requests to add new sites to existing customers must also be submitted using the same form New Accounts Receivable Customer Set Up Form

The Income Team will process all new customer and additional site requests, and a confirmation email with the customer details will be sent to the requester.