Learn
Non-managerial agency and temporary staff can request access by completing the access request form.
Interim managers should complete the HR user access request form as additional functions are required.
Whilst every effort is made to set up new agency staff on the day that a request is received, this is not always possible and managers should, therefore, complete an access request form as soon as possible prior to the worker’s start date.
The Data Protection training and Cyber security courses are assigned to staff to allow compliance monitoring throughout the year.
To find them
- Click on me then Learning and Development
- Scroll down and click on ‘My learning’
- Change sort by to ‘most recently assigned’
If you cannot see them, firstly clear any filters. If they still do not appear, please raise a Helpdesk ticket on One Source and we will action this for you.
When you click onto the Learning tile, the view defaults to ‘My Learning Experiences’ which stores those courses you have completed, booked onto or are in progress against. It also contains any courses that have been assigned to you e.g. mandatory courses or as a member of a targeted audience.
To locate a course to book onto or complete, you need to ensure that you are on the ‘search’ tab at the bottom of the page.
Before searching for any courses, remember to clear filters and use the search functions available such as ‘topic’. We also recommend that you only search for a course using a keyword from the title together with the wildcard e.g. %enquiry% will help locate the safeguarding enquiry officer and enquiry manager courses as well as any other courses containing that word.
Still can’t find a course? Raise a Helpdesk ticket against Learn and we will investigate.
Once you click on the course, you can now see all available offerings by clicking on ‘Learn more’. You can only enrol onto those offerings with spaces, or you can join a waiting list.
If no offerings are showing, then no dates are currently available. However, you may see ‘related learning’ where suggested alternative courses are available.
If a space becomes available, the system automatically moves someone over from the waiting list. We recommend that you regularly check a booking status through One Source ‘My Learning Experiences’. However, you may also receive a booking confirmation email to state that you have been enrolled.
At present, join links are sent to delegates up to 24 hours before the course. For externally commissioned courses, you may receive this around 7 days prior to the course.
Links are normally sent through Outlook calendar invites but may also be sent by an email, please check your junk mail. If you have not received a link by the day of the course, please email learninganddevelopment@walsall.gov.uk. However, we cannot guarantee that your email will be picked up before the start of the course.
If you do not attend the course because you have not received the link, please use the ‘withdraw’ option against the course on One Source so that you can book onto an alternative option.
Note: we are currently working on a solution to improve this with links included on ‘calendar invite’ for real time access.
Firstly, try to access the course on another browser. Ensure you clear your browsing data history, cookies, cache. Also check that pop ups and redirects are showing as ‘allowed’, Try tapping on the course with laptop touchscreen then continue with keyboard/mouse.
If these suggestions do not work, please raise a helpdesk ticket on One Source including screenshots of any error messages that pop up.
We have prepared a ‘resolving completion issues’ document, for reference. If these suggestions do not work, please raise a helpdesk ticket on One Source.
Classroom course attendance is normally updated once a validated register has been completed. If you attended more than 7 working days ago, raise a helpdesk ticket on One Source so that this can be investigated. However, a new function to mark your own attendance as completed may have been enabled on the course. Check out our QRG for more information. Issues with completion of eLearning should be raised through a helpdesk ticket on One Source.
Accredited courses such as health & safety and leadership courses will provide certificates of completion. At, present other classroom courses and most eLearning courses do not have certificates attached to them. We are investigating this function as a future improvement.
All completed courses will appear on your transcript which can be viewed when in ‘my learning experiences’. You can now print off your transcript.
As a manager, you can view your team’s learning records through ‘My Teams’ and either directly through the Learning tab or through ‘Team Activity Centre’ and searching for the Learning option under ‘view more’ in applications.
You can see an individual’s learning records by clicking on an individual’s name (clear filters to view all courses). You can also ‘view transcript’ of the individual for a list of ‘completed’ courses.
You can also search by learning items to check records against a particular course (clear filters to bring up all records). To download the information, click on the 3 dots for more actions.
Your hierarchy in One Source is based on the information held by HR structures. If your structure is correct, you should see all your team members.
Firstly, clear all filters to see if this brings up any missing team members. If not, clear your internet browsing history/caches. You may need to close-down and sign back in once you have done this.
If they still do not appear, raise a helpdesk ticket (category: structure or hierarchy query)
Agency staff are set up through an access request form, and all details are taken from this, including manager and contract end date. If any information is incorrect or the person’s contract has ended, please raise a helpdesk ticket against Learn so that we can amend these.