03 June 2020 Important updates to Walsall Council via the One Source Programme From July 2020, all staff will be able to access the new One Source system. To support staff, the One Source Programme Team will be hosting a number of manager and employee ‘show and tell’ system demonstrations, along with an opportunity for Q&A. This will include the following topics: -An overview of the manager and employee self-service functionality -Viewing and updating your personal information -Submitting expenses -Booking courses online -Entering sickness on behalf of an employee as a manager. The proposed dates and times are below. Please look out for further communication in the next week regarding how to book a session via Eventbrite: In addition, the following training and support resources will also be available on the One Source support page on the intranet in the lead up to and after go live: Access to short training videos to support you on go live which will be embedded into the system Quick reference guides where key users have indicated you might need them Frequently asked questions (FAQs) Further targeted training sessions will be arranged where specific needs are identified. Post-go live, we will be holding further bookable drop-in sessions, with dates and locations to be confirmed. Keep an eye on the One Source intranet pages ― remember you can use the button on the right hand side of the intranet home page to take take you straight there. Important upcoming dates Please be aware of the following important dates in the lead up to One Source go-live. Service areas should inform customers as appropriate of any foreseen delays during this time. Oracle user and Qlikview requests Oracle Systems and Qlikview will be unavailable after 26 June 2020 as we transition from our current system to the new One Source system. As a result of this, the following will be affected: New user requests After Friday 5 June 2020 no new user request forms for access to the current oracle systems or Qlikview will be accepted (in urgent cases requests will be considered). Oracle and Qlikview training sessions for new users will also cease from Friday 5 June 2020. Once the new One Source system has gone live, new requests will resume for One Source only and training in the new system will continue as normal. User amendments Users will have up to Monday 15 June 2020 to submit their user amendment forms, forms submitted after this date will not be accepted unless the requirement is of an urgent nature. Approvers New requests or amendments to approvers can be submitted up to Monday 15 June, forms submitted after this date will not be accepted unless the requirement is of an urgent nature. **Expense submission Please be aware that the final date to submit expense claims to the payroll team is Friday 5 June 2020. All claims (including receipts) will need to be submitted by your approving manager to PayrollandPensionsTeam@walsall.gov.uk Any expenses not claimed by this date will need to be submitted via the new One Source system when it comes into effect from Monday 6 July 2020. Further details will be communicated closer to this date. AR refunds The last day for requesting any accounts receivable refunds will be Friday 12 June 2020. Any refund requests after this date will be processed in the new system. Customer and invoice creation requests The use of AR self-service, including customer and invoice creation requests, will also be affected: The last day for using AR Self Service will be Friday 12 June 2020. This is because only customer balances will be migrated across to the new system. Therefore, any AR self-service requests from 15 June 2020 until end of day 26 June 2020 will be rejected. After these dates, any new customers and/or invoices will need to be raised using the customer/irf page in the new system. Any amendments to customers will be accepted until Friday 19 June 2020. Any amendments to customers after this date will be managed through the new system. Service areas should inform customers of the delay in the raising of invoices during this downtime. If you have any queries regarding the above, please contact AccountsReceivable@walsall.gov.uk For further information about the new One Source system, please visit the One Source intranet page or contact the programme team at OneSource@walsall.gov.uk Previous Article Next Article Please login or register to post comments.