Helpdesk is a ticket management tool in OneSource. It is a dedicated helpdesk to support you with any questions or help you may need relating to OneSource, this covers Finance, HR, Payroll and Procurement
There is an intranet post about Helpdesk which you can find here - OneSource Helpdesk
Here you can find the updated training guide for Creating a Helpdesk Ticket - Raise a Helpdesk Ticket (1)
Refer to the intranet communication for more information - OneSource Helpdesk
All of the categories which can be selected have been recently revisited and updated
They are listed in this communication - OneSource Helpdesk
Your ticket will be updated and you will be notified in OneSource when it's back with you
All issues should be raised via a service request directly on One Source, rather than contacting individual officers direct.
Details on how to raise a service request can be found here - Raise a Helpdesk Ticket
Before raising a service request via One Source Helpdesk, please follow the steps in the guide
Guidance for Loss of Functionality
Open your service request up within OneSource and click on "Actions", there are options to delete or you could just add a comment in the messages for the support team informing them the query has been resolved and they will close for you
We are looking at bots and AI in future phases, this will picked up as we explore OneSource continuous improvements
We have recently updated the categories for the Helpdesk. If the issue you have noticed is related to a specific area you can select them from the categories. You can find the list of categories in this communication - OneSource Helpdesk
Create a Helpdesk ticket and notify the relevant team!
Employee Benefits
Employee Discounts
Work life balance and time off
Health and Wellbeing
Work Life Balance
Travel benefits
Organisational Development - Home
Financial Benefits
Local Discounts
There is now a quick link on the HR intranet pages which allows employees to navigate directly to all of the information regarding their benefits. The main page has been refreshed to improve the visibility of the benefits available by categorising each topic and allowing employees to digest this information more easily.
We are also working on an employee benefits SharePoint page which will go live shortly, which will enhance the visibility of all employee benefits. Further updates regarding this page will be communicated to staff in due course.
Employee Assistance Programme
Manager support
Paycare are a Health Cash Plan provider who offer a range of plans relating to optical, dental, chiropody and professional therapy cover, as well as MyPocketGP and a range of other benefits. Premiums are deducted from employees’ wages accordingly and there is the option to also add your partner onto the policy.
For further information, visit the Paycare website where you will also find FAQs.
Eye Tests and Glasses for DSE use
Organisational Development - Managers Toolkit - All Documents
Cycle Scheme
You can apply for this direct with Blue Light Card. You can find out if you are eligible and apply for this by following this link - Blue Light Card Registration
New benefits are introduced throughout the year and will be published on the benefits pages. We are working on a process where you can suggest new benefits and feedback on current.
Once you have completed 20 years (unbroken) service with WALSALL COUNCIL you will receive a one-off payment of £125. This is paid to employees (regardless of the hours worked) via payroll (attracting tax and national insurance contributions as applicable).
Annual Purchase Scheme is limited to 20 days annually.
You can find more information and the application form and process here
Its not a salary sacrifice in terms of legislation but as its a reduction to gross pay tax &NI are only taken on the reduced pay
Employees receive a 15% discount on Walsall Council gyms; Oak Park, Bloxwich, Darlaston and Walsall Gala. This includes All inclusive, Gym and Swim, and Family monthly membership packages.
Visit the link below to access the discount code and further information Walsall Leisure :: Member Sign-up Walsall Council
Staff parking is available to Walsall Council employees on Hatherton Street staff car park and any other publicly accessible Walsall Council pay and display car park (except Ward Street Car Park) - the maximum time limit of 4 hours on short stay car parks will apply. Employees should only be using their permit on working days.
Staff can apply for a digital parking permit by selecting the below link and following the instructions - Staff parking
The digital permit is currently free of charge.
Yes, Kaarp Benefits is a dedicated voluntary benefits scheme for local authorities. Visit the Kaarp website where you will find a large range of special offers and deals. The Council are currently exploring options around expanding this range further
Please refer to the Tusker FAQs
If you need to raise a question for the employee benefit Tusker Car Leasing Scheme then please raise a Helpdesk Ticket using the Employee Benefits queue.
How to raise a Helpdesk Ticket
Please find more information in the following video What is Benefit in Kind tax?
For more information please view the video Tusker Car Leasing Benefit Scheme
Eligibility: All employees can apply (excluding the below)
Employees who leave Walsall Council can only novate their existing vehicle where their new employer has a Tusker scheme in place. As per the FAQs, where an employee leaves the council due to resignation, redundancy etc, they can hand the vehicle back at no cost, providing it is after the three month exclusion period
If an employee Resigns, is made Redundant, Retires, is Relocated or is transferred to a new employer after a 3 month Exclusion Period, they can hand back the vehicle with no Early Termination Charge due. See Tuskers FAQs for more information.
Whilst the employee’s pay is enhanced, salary sacrifice reductions will continue until the employee’s pay reaches statutory level. See Tusker FAQs for more information.
Whilst the employee’s pay is enhanced, salary sacrifice reductions can continue until the employee's pay reaches statutory level. See Tusker FAQs for more information.
Employees will be protected as standard should any of the following unfortunate events occur:
• The death of the employee or their Domestic Partner
• The employee or their Domestic Partner suffering from a Terminal Illness
• The employee or their Domestic Partner suffering disablement or mental illness
• The employee or their Domestic Partner losing their sight
• The employee or their Domestic Partner suffering physical separation of one or more limbs at or above the wrist or ankle
• The employee or their Domestic Partners driving licence being withdrawn by the issuing authority for medical reasons
Parking fines, fees or penalties, speeding fines, bus lane fines, congestion charges and any other fines issued to you during the term of the Agreement, are the employee’s responsibility and if incurred will be recharged to them along with an administration fee.
If you do not pay these amounts, then Tusker will pay them on your behalf and will recharge this cost to you together with an administration fee of £10 plus VAT (deducted from the employee’s net pay). If, as registered keeper of the vehicle, Tusker receives notification of any speeding fine or non payment of a fixed penalty notice, Tusker will charge an administration fee of £10 plus VAT for dealing with such notification. These charges form part of the employee’s Salary Sacrifice Agreement.
Under the terms and conditions of the scheme, the employee agrees to meet all associated costs. If their circumstances change due to reasons within their control, they will be liable to pay an Early Termination Charge to return the vehicle early. See Tuskers FAQs for more information.
You will be asked for your employee number. There is no need to enter your National Insurance number or email address as these are not required
No, casual members of staff are not eligible for the car leasing benefit
If you are on a fixed term contract, your contract of employment must be for a longer period than the proposed Salary Sacrifice Agreement. If this is not the case, you are not eligible to receive the car leasing benefit
No, you must have completed the 6 month probation period before being able to apply.
For any further further queries please raise a Helpdesk ticket in the Benefits queue Raise a Helpdesk ticket
Please view the Reimbursement of Expenses Policy
. Please see videos below of the daily drop in sessions.
Day 1 - Tusker drop in session
Day 2 - Tusker drop in session
Day 3 - Tusker drop in session
Day 4 - Tusker drop in session
Day 5 - Tusker drop in session
Questions & Answers from the drop in sessions
Please refer to the MyMoneyMatter FAQs
If you need to raise a question for the employee benefit Shared Cost AVCs then please raise a Helpdesk Ticket using the Employee Benefits queue.
Yes, those within their probationary period are eligible for a Shared Cost AVC
No, casual members of staff are not eligible for this benefit
Yes, if you are an existing LGPS member, you are eligible for the Shared Cost AVCs benefit
Please follow the guide below:
How to set up MFA for MyMoneyMatters Shared AVCs benefit
Please raise a Helpdesk ticket under the Benefits queue Raise a Helpdesk ticket
Eligibility:
Here you will find your frequently asked questions about OneSource.
OneSource replaced a number of current standalone systems and delivered a new state-of-the-art, single cloud-based system for the majority of our HR, Payroll, Finance and Procurement activities in the summer of 2020, with payroll going live the following year.
What is OneSource:
We look to continually improve the OneSource solution, since going live with have relaunched the Helpdesk, replaced our recruitment solution with ORC (Oracle recruitment cloud), provided access to our school users and changes the approach to sickness absence.
Self-service is about putting you, the employee, in control of your payroll, finance, procurement and HR needs. You will have access to manage your own personal information, view your payslips, review and update your own performance conversation and book on to training courses, plus many other things depending on your role in the organisation.
As a line manager, One Source will provide you with greater control, functionality, and visibility to be able to do your job efficiently and to effectively manage your team. You remain responsible for ensuring the completeness and accuracy of the data held in the system, instigating any changes required and actioning approvals, including training requests.
Employees – A user-friendly way to access a range of HR self-service activities such as updating your personal details.
Line Managers – A user-friendly manager self-service experience that enables you to manage your team more effectively. There will also be a new way to access and update candidates, with better visibility of the recruitment process online.
Purchasers – A new look and feel to the way purchase orders are raised, and invoices are receipted. However, the business process will remain broadly the same.
Suppliers – Suppliers will have access to a self-service portal where they will be able to update their own details and have visibility of their purchase orders and invoices. This will reduce enquiries and automate processing.
For further information please look at our Impacts and Benefits page by clicking here.
How will I be Supported?
A host of training materials, self-help guides and how-to videos have been developed, covering many aspects of the system and its various modules. These can be found on the training and support page on the One Source web pages. These materials, alongside the FAQ's, should be your first choice for support.
If you're facing issues in OneSource
Contact the Helpdesk :Create a ticket in OneSource HelpDesk which will be directed to the relevant team for investigation depending on the category of your query. Details of how to use this function can be found in the QRG for How to Create Helpdesk Ticket
From the 6th May 2025 there will be changes to the look and feel of some pages. This will start with Learn and Overtime, with the remaining areas impacted from August 2025.
This is because Oracle are releasing Redwood which is a change to their UI (user-interface) to modernise and improve user experience. Whilst it is not just a colour change, but a way to interact and consume information and is mobile friendly, fundamentally this shouldn’t impact your day-to-day use of One Source.
Any process changes will be update in the User Guides, these documents can be found in the training section under the appropriate area: Training and Support (this will be updated by 2nd May)
Redwood is a change to the UI (user-interface) to modernise and improve user experience.
Whilst it is not just a colour change, but a way to interact and consume information and is mobile friendly, fundamentally this shouldn’t impact your day-to-day use of One Source.
However, for those pages that have been affected user guides have been created or updated and will continue to be as changes are made.
This is a one-stop-shop for actions you're able to take in OneSource in relation to the employees you manage.
This is one-stop-shop for actions you're able to take in relation to your own employee record in OneSource.
The manually inputted ten-character reference numbers stem back to pre-2005 & have become obsolete.
The introduction of automatically generated position reference numbers are in line with One Source functionality and will follow the life cycle of all newly established positions with immediate effect, for the duration of their lifecycle. All previously allocated ten-character post numbers remain unaffected by this change.
DORs are a space against employee records in OneSource where documents can be held. These are locked down by strict security rules and employees, line managers, HR and Payroll teams will have different types of access to these documents depending on the document type.
There is strict security held against each document type to ensure that only those that require access at an appropriate point in a process are able to do so.
There is a table within the How to View and Create DORs guidance doc which explains exactly who has which type of access to each document type.
A lot of the document types were set up years ago and some of the fields won't be relevant to current processes. Please check the detail contained within the attachments that are saved against the DORs as these will be the forms that were completed as part of the associated process.
This document is designed to help you find training, policies, updates, communications and other items related to Sickness Absences as quickly as possible
Sickness Absences Navigation - Where can I find....
Sickness for employees needs to be raised against each individual assignment, it is important that the right detail is captured at the job level
There will no longer be the requirement to record individual days, just start and end.
Yes, you could impact their sickness trigger or pay. Sickness should be started and ended as soon as you are informed. This should be for all roles where the employee is sick in all jobs, or only the roles they are sick in, this includes casuals.
One Source does not hold working patterns and calculations are conducted on Calander days (pro-rated for part time). This is for absence management only not sickness entitlement.
It is important to note that even if an employee only works half day or 0.25 day. the absence needs to be entered as a full day as it's a full day for that employee based on their working pattern.
The same is considered with the length of time off. Managers need to seek clarity from the employee, when they would have been fit to return to work to determine to correct end date for the sickness.
We record absences at an assignment level, which requires the line manager of each assignment to create an absence record in OneSource.
On some occasions you may be sick in one job and not the other. The line manager of the assignment impacted by the absence should input the absence and end it.
There is a new manager dashboard, this will show the open and closed absences under you in the hierarchy. The total number of sick calendar days will be calculated to support you with identifying when an employee has met a trigger points. This is adjusted based on the Employee FTE.
You can find out more about the trigger points for sickness in the Sickness policy and how to manage them in the sickness guidance can be found here.
Sickness reasons will only start being recorded in the new solution from September 2024, if you need information about a sickness reason before this time please contact HR where they have offline access to this information
Managers will now have reports and dashboards to support them actively monitor absences in OneSource. Line Managers will no longer be driven by emails/prompts.
Corporate Dashboard will be available through your HR Rep for your directorate.
Yes, this information will be available under existing absences at employee level and in the managers dashboard
Yes, this policy is found on the HR pages on the Intranet. Here is a link to the new policy
Yes it has been replaced with a triggers based on Calendar Days. 3 instances of absence or more than 14 days within a 12 month rolling window. The guidance for this can be found here
Yes, the sickness guidance can be found here.
Where current active warnings exist and have been issued under the old policy, these will still be valid under the new policy e.g. if an employee has an active first warning in place that has been issued at stage 1 of the old policy and returns to work on or after 2nd September, they will be subject to a step 2 review meeting under the new policy and likewise if an employee has an active second warning in place that has been issued at stage 2 of the old policy, they will be subject to a step 3 review meeting under the new policy.
Notifications via email (replacing previous paper based letters) for the employee and line managers will be sent via One Source when an employee is near moving to half and nil pay.
As part of the regular check ins and welfare checks a manager conducts during a sickness, the manager will be required to notify the employee of any notifications and changes to pay.
You will be able to access this via OneSource via Any mobile or smart device.
The process for raising a new family friendly absence remains the same
You can view your own family friendly absences in the existing absence area in OneSource absence.
No changes to starting the process, please refer to absence policy for more information on this. We have moved away from physical letters to notifications for Half and Nil Pay. There are some legislative changes to the Paternity Process and those are covered under the FAQ Question "How do I apply for Paternity"
The Quick Reference Guide on how to create a Paternity and Paternity Extension can be found here - Paternity and Paternity Extension QRG
Paternity is covered in detail in the Family Friendly policy found here - Family Friendly Policy
The Quick Reference Guide on how to create a Career Break can be found here - Career Break QRG
Career Break is covered in detail in the Leave and Time Off policy found here - Leave and Time Off Policy
The actual Dates for the childbirth and paternity start and end date need to be populated by yourself or manager to ensure you are paid correctly.
If the absence started before 1st September 2024, 2 start dates will be shown. The original absence start date is the date that was entered in the older version of sickness and was carried over when we transitioned to Sickness Absence.
Yes, casual worker absences should always recorded.
Raise a helpdesk ticket - Helpdesk ticket requirements - Employee name, Assignment, Start date of Absence(for information only), End Date, Absence Reason. HR will create the absence for you and it will be visible under existing absences but you will not be able to edit this.
Sickness during maternity is an absence type in OneSource. Where employees have returned to work during their 39-week maternity pay period and are then off due to sickness during these 39 weeks, Sickness During Maternity should be selected as the absence type.
If you need more information on this, refer to the sickness policy.
All training for OneSource Sickness Absence can be found on the OneSource Training Page found here
Raise a helpdesk ticket and select the Absence queue. This ticket will be picked up by one of the HR operations team and they will respond.
For more information on how to raise a helpdesk ticket, follow this guide or watch this video on how to raise a service request
We have broken the recruitment process down into multiple segments and each of those have a supporting QRG or Video to walk you through the process. You can find these in the OneSource Training area here - Training and Support
ORC is only available to Hiring Managers. If you have the role of Hiring Manager in OneSource, you will see a Hiring tile under My Team.
If you want to review an internal job, from your Oracle front page go to Me, and select the Internal jobshop tile
No, ORC (Oracle Recruitment Cloud) forms part of your current One Source application.
If you are Hiring Manager, from your Oracle front page, My Team – Hiring
If you want to review an internal job, from your Oracle front page, Me – Internal jobshop
Sign In (oraclecloud.com)
Digital & Change Champions will be available to help support and guide
If you need further support please raise a helpdesk ticket
Support & guidance (inc FAQs) will be added to the OneSource Intranet before go live
Home (walsall.gov.uk)
With the latest update, you'll now see a Recruitment Activity Center page, this new landing page provides a centralised view of your recruitment activities as a Hiring Manager. To view your requisitions, you will now need to click the "Requisitions" tab located at the bottom of the page.
The panel on the right is the Navigation Panel. It helps guide you through the requisition creation process by:
- Displaying the different sections of the requisition form.
- Allowing you to jump directly to specific sections (this only works after completing the mandatory fields within the requisition first)
- Showing your progress as you complete each part.
This feature is designed to make the process more intuitive and efficient.
You can refer to the quick reference guide CREATING A REQUSITION
Yes, this is a dropdown on the filter.
Yes. Everything is seamlessly linked.
Yes. The Recruitment team see it first and then they release it. Once release, the Hiring Manager sees the notifications through a bell icon and they will also receive an email.
Oracle Recruiting Cloud allows hiring managers to recruit to positions within their own hierarchy (as defined on Fusion). If as a hiring manager you are unable to find the position on Oracle Recruiting Cloud then we recommend checking that the post does indeed report to you on Fusion. Any inaccuracies should be explored with the One Source structure team.
All managers can view their DIRECT occupied and vacant positions via the One Source Homepage > 'Me' Tab > 'My Dashboard' Icon.
If the post is an indirect report, then the manager who should be seeing it as a direct report needs to repeat the earlier mentioned process to obtain the post number.
If the issue still persists, then it will need to be raised as a One Source Help Desk Service Request by the manager (details of how to raise a Service Request can be found here)
*Managers will need to ensure their structures are correct in the first instance in order to go ahead with recruitment.*
The OTL submission is sent to your line manager based on the role that was selected - this could be different people.
Casual workers would submit all working shifts via OTL in One Source.
Line managers only.
If the line manager that receives the time card is not an authorised signatory, then it is that line managers responsibility to forward the time card on.
Each time cards cover a 7 day period.
Employees can create and submit time cards on a weekly basis, however the manager can approve on a monthly basis if they find that easier. Overtime will continue to be paid 1 month in arrears.
Overtime should be claimed when it is worked as per our policy. If you group overtime together and submit in bulk it will have a financial impact on your pay as it could increase your pension contribution for the month paid.
Payroll and HR are looking at this as a OneSource improvement, but it will require a pay policy change in order for this to be achieved. So in the meantime, paper forms are still required.
Overtime can be paid in exceptional circumstances and depends on the needs of the service. It is covered in the HR Pay Policy - found on the HR pages under Pay Policy Statements
This is currently a Phase 2 consideration for OneSource.
Screens have changed so if you are looking for a course to enrol on ensure that you are looking in the 'search' option that appears on the task bar. Use a keyword with the wildcard % to expand search options. Some courses are also assigned to a target audience, which will appear in 'my learning'. You should raise a helpdesk ticket on One Source if you still cannot locate the course. Work is in progress to populate courses against categories to help you search more easily.
The process to find an offering has changed so please view our updated QRG on how to enrol. You may also be able to join a waiting list for a date. Where there are no offerings showing, there are currently no dates arranged so we will try to signpost you to alternative learning.
Classroom course attendance is normally updated once a validated register has been completed. If you attended more than 7 working days ago, raise a helpdesk ticket on One Source so that this can be investigated. However, a new function to mark your own attendance as completed may have been enabled on the course. Check out our QRG for more information. Issues with completion of eLearning should be raised through a helpdesk ticket on One Source.
When a person books onto a course, a copy of the confirmation is also sent to their manager. You can also view the full learning records of your team, either against an individual or a particular course. See the QRG on this topic.
The mandatory courses should be assigned automatically to staff either on 1st April or their start date for new staff. It should appear under ‘my learning experiences’. Please raise a helpdesk on One Source if they do not.
Non-managerial agency and temporary staff can request access by completing the access request form.
Access Request Form
Interim managers should complete the HR user access request form as additional functions are required.
HR user access request form
We have prepared a ‘resolving completion issues’ document, for reference. If these suggestions do not work, please raise a helpdesk ticket on One Source.
resolving completion issues document
Firstly, try to access the course on another browser. Ensure you clear your browsing data history, cookies, cache. Also check that pop ups and redirects are showing as ‘allowed’, Try tapping on the course with laptop touchscreen then continue with keyboard/mouse.
If these suggestions do not work, please raise a helpdesk ticket on One Source including screenshots of any error messages that pop up.
Joining instructions are normally sent between 24 hours and 7 working days prior to the course to those that are booked on at that date. This may be sent as a calendar invite or email so, please check your junk mail. If you have not received a link by the day of the course, please contact learninganddevelopment@walsall.gov.uk
As part of ongoing improvements, we are adding certificates to our courses. In the meantime, you can now print off your learning records. See the appropriate QRG on this topic.
By clicking on My Team, then Learning, you should see all your team's learning records. If not
The CIC process develops a two-way communication channel between the manager and the team member, promoting a healthier work culture and fostering a safe environment to voice ideas and thoughts. The personal development of all individuals is key to a successful CIC process, helping to develop feelings of being valued and intrinsic motivation, and consequently improving performance.
All Walsall Council employees should receive regular sessions with their manager as part of an ongoing performance management process, with a primary aim of retaining our workforce.
Further information on the CIC process is available on the OD Sharepoint Page
The CIC process is only applicable to Walsall Council employees. If your team member is a casual or contingency (agency) worker, you will not be able to add a check in. However, you should still have conversations with them about their health & wellbeing, performance and any support requirements.
Only a manager can complete the questionnaire, and this should be done during the session or as soon as possible afterwards. Both a manager and employee can add notes against discussion items and goals.
No, An employee cannot edit or delete their check in. They also cannot edit their questionnaire.
Quick reference guides are available to show you how to add a check in and how to complete the documentation on One Source
Training & Support
Yes, check ins remain against you as an individual as a continuous record, and can be viewed by a new manager. However, they cannot edit or delete them.
At the session, you should agree with your manager what should be recorded in your CIC. If there is anything you disagree with, please discuss with your manager.
Yes, both an employee and their manager can add objectives (now known as performance goals). The page on One Source has changed slightly but these can be added via the goals centre under CIC.
The option to add tasks has been removed, but notes can be added at any time to your check in to detail progress and/or issues.
QRGs are available for both manager and employee on how to add a goal. Training & Support
Further information on setting a SMART goal is available on the OD SharePoint page. OS Sharepoint page
We are currently investigating the full functionality of Skills and Qualifications, and Career Development. We do not use the Talent Ratings module as our approach has moved to ‘conversations’ with your manager rather than rating against our values and behaviours.
Health and Safety reporting of accidents and incidents will continue to be run the same way but will be recorded in One Source from September 2020 so it aligns to the reporting periods.
No - Redwood pages are only affecting Self Serv Procurement - Raising a requisition
This function can no longer be done by the requisitioner. You will need to raise a helpdesk ticket on the one source helpdesk, requesting for the Purchase order number to be withdrawn from the change request approval. The Withdraw functionality for a requisitioner will become available in future upgrade patch release (November 2025)
No the process remains the same
Easy, just check out the quick reference guides and video guidance here.
This happens when you use an invalid combination for the Vehicle Category, Vehicle Type and Fuel Type dropdowns.
Please refer to page 6 of the Expense Full Guide on the Training and Support section for a list of valid combinations.
The process is the same as what we use currently - the general advice is within 3 months.
The account code relates to the cost centre. The code can be updated, although staff must be advised not to change the subjective code (3rd part, 5 digits long) as this is defaulted based on the type of expense.
The system will decide who the approver is based on the cost centre, so if this is changed then the approver may change as well. The user has no control over the approver, the system will select it automatically. If a different approver should be picking up the expenses there are options to achieve this, such as:
You can select the dropdown electric in when submitting your expense
All information can be found in the Expenses Policy and Guide -Expenses Training and Policy/Guide
Any expense that the council usually incurs to operate their services is classed as a business expense. This cannot be claimed via Expenses and needs to be reimbursed via One Source Accounts Payable.
Examples are Refreshments for a Council meeting or in the case of a social worker food for a child or purchases for a family. Wherever possible a purchase card should be used.
Please note: Office equipment is not a claimable expense.
No, your manager will not be able to view your payroll slip as this is private information. However, if a manager happens to have role within HR/Payroll admin, then then they would be able to access the payslip of employees.
Even with this access, managers will not view payslips unless they have a valid reason to do so or consent.
Payslips are online under the ‘Me’ tab. You can view and download your actual payslip, check the net pay and the bank account to which it’s being sent and view a graphical representation of your pay and deductions.
Payroll cut off dates and Pay dates can be found here - Payroll Timetable
If you are a member of staff without a Walsall Council email address, please have a look at the B2B user guide that has been created and is available to access from the One Source Training and Support page, by clicking here.
You previously ran your CFR reports via Qlikview, you now access the same data within One Source, see the below quick reference guide on how to do this.
There are some traded services offered to schools which will vary. All schools now have access to OneSource directly for Employee Self Service and Manager Self Service, as well as other things. More information about the HR traded services for schools can be found on this page and the training and FAQ's for schools are available on the Schools OneSource Training Page which can be found here.