Frequently asked questions

• You simply need to access the OneSource login page and click the Company Single Sign-On button which will log you into your account.
• Do not enter a username and password as this will not work. 

 

 

 

 

 

• You will need to have a council B2B account in place (see the next FAQ "How do I get set up with OneSource access if I don't have a Walsall.gov.uk email?" if you don't have a council B2B account). A B2B account is a basic user account that’s set up for users who don’t have a Walsall.gov.uk email address to allow access to OneSource.
• Once a B2B account is in place, you should access the OneSource login page and click the Company Single Sign-On button. You will be prompted to follow the Multi Factor Authentication steps in order to validate your user account.
• Do not enter a username and password into the main OneSource login page as this will not work. 

 

• As part of your onboarding process you should have been sent a B2B invite email. Check your emails and junk/spam/other email folders for a B2B invite email. This invitation email will expire after 30 days of receipt. Please note the invite will be sent from a Microsoft email address.
• If this can't be found, or the link in the email doesn't work (these expire after 30 days), your manager should raise a helpdesk ticket requesting access to OneSource. The category “Access Request or Cannot Log In” should be selected when raising the helpdesk request.
• Once the request has been processed you will receive an invitation email which you’ll need to accept to then setup your B2B account.  Guidance can be found here. Once complete this can be used to login to OneSource (see "How do I login to OneSource if I am using a non-Walsall.gov.uk email?").

  

• Access the login page for OneSource and click the Company Single Sign-On button. You will be prompted to enter your Walsall.gov.uk email. You will then be asked to enter the password associated with your Walsall.gov.uk laptop login details.

• You will then be asked to follow the Multi Factor Authentication steps.
• If you are logging in via a personal device you will have access to your data only and so your screens in OneSource will look different.
• Do not attempt to enter username and password details in the main OneSource login page. 

• Username and Password login is not an option for employees. The button is still there, but attempting to login with username and password or to reset your password will not work.
• Please use the Company Single Sign-On button to log in once your account has been set up and refer to the other FAQs if you are still experiencing issues. 

• Speak to your line manager in the first instance as they will be able to support.

OneSource replaced a number of current standalone systems and delivered a new state-of-the-art, single cloud-based system for the majority of our HR, Payroll, Finance and Procurement activities in the summer of 2020, with payroll going live the following year.

What is OneSource:

• Walsall Council’s single integrated Digital system - One Source, this includes Finance, HR, Procurement and Payroll(Home), as well as several integrations to and from other Council systems.
• OneSource is intuitive, easy to use and flexible, making it easier for everyone. It has benefited Walsall in a range of ways, including:
  • One System, One Login, One Source: everything in one place from your payslips and personal records to recruitment with a single sign-on.
  • Minimal paper forms: going digital saving you time and improving our Council compliance and security.
  • A user-friendly way to access self-service activities such as updating your personal details, overtime entry, expenses and real time reporting

We look to continually improve the OneSource solution, since going live with have relaunched the Helpdesk, replaced our recruitment solution with ORC (Oracle recruitment cloud), provided access to our school users and changes the approach to sickness absence.

Self-service is about putting you, the employee, in control of your payroll, finance, procurement and HR needs. You will have access to manage your own personal information, view your payslips, review and update your own performance conversation and book on to training courses, plus many other things depending on your role in the organisation.

As a line manager, One Source will provide you with greater control, functionality, and visibility to be able to do your job efficiently and to effectively manage your team. You remain responsible for ensuring the completeness and accuracy of the data held in the system, instigating any changes required and actioning approvals, including training requests.

Employees – A user-friendly way to access a range of HR self-service activities such as updating your personal details.

Line Managers – A user-friendly manager self-service experience that enables you to manage your team more effectively. There will also be a new way to access and update candidates, with better visibility of the recruitment process online.

Purchasers – A new look and feel to the way purchase orders are raised, and invoices are receipted. However, the business process will remain broadly the same.

Suppliers – Suppliers will have access to a self-service portal where they will be able to update their own details and have visibility of their purchase orders and invoices. This will reduce enquiries and automate processing.

 

For further information please look at our Impacts and Benefits page by clicking here.

How will I be Supported?

A host of training materials, self-help guides and how-to videos have been developed, covering many aspects of the system and its various modules. These can be found on the training and support page on the One Source web pages. These materials, alongside the FAQ's, should be your first choice for support.

If you're facing issues in OneSource

Contact the Helpdesk :Create a ticket in OneSource HelpDesk which will be directed to the relevant team for investigation depending on the category of your query. Details of how to use this function can be found in the QRG for How to Create Helpdesk Ticket 

From the 6^th May 2025 there will be changes to the look and feel of some pages. This will start with Learn and Overtime, with the remaining areas impacted from August 2025.

This is because Oracle are releasing Redwood which is a change to their UI (user-interface) to modernise and improve user experience.
Whilst it is not just a colour change, but a way to interact and consume information and is mobile friendly, fundamentally this shouldn’t impact your day-to-day use of One Source.

Any process changes will be update in the User Guides, these documents can be found in the training section under the appropriate area: Training and Support (this will be updated by 2nd May)

Redwood is a change to the UI (user-interface) to modernise and improve user experience.

Whilst it is not just a colour change, but a way to interact and consume information and is mobile friendly, fundamentally this shouldn’t impact your day-to-day use of One Source.

However, for those pages that have been affected user guides have been created or updated and will continue to be as changes are made.

DORs are a space against employee records in OneSource where documents can be held. These are locked down by strict security rules and employees, line managers, HR and Payroll teams will have different types of access to these documents depending on the document type.

There is strict security held against each document type to ensure that only those that require access at an appropriate point in a process are able to do so.

There is a table within the How to View and Create DORs guidance doc which explains exactly who has which type of access to each document type.

A lot of the document types were set up years ago and some of the fields won't be relevant to current processes. Please check the detail contained within the attachments that are saved against the DORs as these will be the forms that were completed as part of the associated process.

This document is designed to help you find training, policies, updates, communications and other items related to Sickness Absences as quickly as possible

Sickness Absences Navigation - Where can I find....

Sickness for employees needs to be raised against each individual assignment, it is important that the right detail is captured at the job level​

There will no longer be the requirement to record individual days, just start and end.​

Yes, you could impact their sickness trigger or pay. Sickness should be started and ended as soon as you are informed. This should be for all roles where the employee is sick in all jobs, or only the roles they are sick in, this includes casuals.

One Source does not hold working patterns and calculations are conducted on Calander days (pro-rated for part time).  This is for absence management only not sickness entitlement. 

It is important to note that even if an employee only works half day or 0.25 day. the absence needs to be entered as a full day as it's a full day for that employee based on their working pattern. 

The same is considered with the length of time off. Managers need to seek clarity from the employee, when they would have been fit to return to work to determine to correct end date for the sickness. 

We record absences at an assignment level, which requires the line manager of each assignment to create an absence record in OneSource. 

On some occasions you may be sick in one job and not the other. The line manager of the assignment impacted by the absence should input the absence and end it.

There is a new manager dashboard, this will show the open and closed absences under you in the hierarchy.  The total number of sick calendar days will be calculated to support you with identifying when an employee has met a trigger points.   This is adjusted based on the Employee FTE.

You can find out more about the trigger points for sickness in the Sickness policy and how to manage them in the sickness guidance can be found here.   

Sickness reasons will only start being recorded in the new solution from September 2024, if you need information about a sickness reason before this time please contact HR where they have offline access to this information

Managers will now have reports and dashboards to support them actively monitor absences in OneSource. Line Managers will no longer be driven by emails/prompts.

Corporate Dashboard will be available through your HR Rep for your directorate.  

Yes, this information will be available under existing absences at employee level and in the managers dashboard

Yes, this policy is found on the HR pages on the Intranet.  Here is a link to the new policy    

Yes it has been replaced with a triggers based on Calendar Days.  3 instances of absence or more than 14 days within a 12 month rolling window.  The guidance for this can be found here    

Yes, the sickness guidance can be found here. 

Where current active warnings exist and have been issued under the old policy, these will still be valid under the new policy e.g. if an employee has an active first warning in place that has been issued at stage 1 of the old policy and returns to work on or after 2nd September, they will be subject to a step 2 review meeting under the new policy and likewise if an employee has an active second warning in place that has been issued at stage 2 of the old policy, they will be subject to a step 3 review meeting under the new policy.

Notifications via email (replacing previous paper based letters) for the employee and line managers will be sent via One Source when an employee is near moving to half and nil pay. 

As part of the regular check ins and welfare checks a manager conducts during a sickness, the manager will be required to notify the employee of any notifications and changes to pay.

Notifications via email (replacing previous paper based letters) for the employee and line managers will be sent via One Source when an employee is near moving to half and nil pay. 

You will be able to access this via OneSource via Any mobile or smart device.

The process for raising a new family friendly absence remains the same

You can view your own family friendly absences in the existing absence area in OneSource absence.  

No changes to starting the process, please refer to absence policy for more information on this. We have moved away from physical letters to notifications for Half and Nil Pay. There are some legislative changes to the Paternity Process and those are covered under the FAQ Question "How do I apply for Paternity"

The Quick Reference Guide on how to create a Paternity and Paternity Extension can be found here - Paternity and Paternity Extension QRG

Paternity is covered in detail in the Family Friendly policy found here - Family Friendly Policy

The Quick Reference Guide on how to create a Career Break can be found here - Career Break QRG

Career Break  is covered in detail in the  Leave and Time Off policy found here - Leave and Time Off Policy

The actual Dates for the childbirth and paternity start and end date need to be populated by yourself or manager to ensure you are paid correctly.

If the absence started before 1st September 2024, 2 start dates will be shown.  The original absence start date is the date that was entered in the older version of sickness and was carried over when we transitioned to Sickness Absence.

Yes, casual worker absences should always recorded.

Raise a helpdesk ticket - Helpdesk ticket requirements - Employee name, Assignment, Start date of Absence(for information only), End Date, Absence Reason.   HR will create the absence for you and it will be visible under existing absences but you will not be able to edit this.

Sickness during maternity is an absence type in OneSource. Where employees have returned to work during their 39-week maternity pay period and are then off due to sickness during these 39 weeks, Sickness During Maternity should be selected as the absence type. 

If you need more information on this, refer to the sickness policy.

All training for OneSource Sickness Absence can be found on the OneSource Training Page found here 

All training for OneSource Sickness Absence can be found on the OneSource Training Page found here 

Raise a helpdesk ticket and select the Absence queue.  This ticket will be picked up by one of the HR operations team and they will respond.  

For more information on how to raise a helpdesk ticket, follow this guide or watch this video on how to raise a service request

We have broken the recruitment process down into multiple segments and each of those have a supporting QRG or Video to walk you through the process.  You can find these in the OneSource Training area here - Training and Support

ORC is only available to Hiring Managers.  If you have the role of Hiring Manager in OneSource, you will see a Hiring tile under My Team.

If you want to review an internal job, from your Oracle front page go to Me, and select the Internal jobshop tile

As a hiring Manager you will now be using Oracle Cloud Recruitment (ORC) for recruitment rather than Taleo. 

As a pre-requisite to creating a requisition you will need to have a vacant position set up within OneSource. A new process is being introduced in OneSource to enable managers to request new positions (or make amendments to existing positions) and approvals are built into this process.  

Interview scheduling works differently to what you’re used to and so please take a look at the supporting videos for this area in particular.  

You will no longer need to request user accounts for those who do not require a Walsall device. 

No, ORC (Oracle Recruitment Cloud) forms part of your current One Source application. 

If you are Hiring Manager, from your Oracle front page, My Team – Hiring 

If you want to review an internal job, from your Oracle front page, Me – Internal jobshop 

Sign In (oraclecloud.com) 

• Posts are available directly in Oracle Recruiting Cloud from One Source without delay.​ 

• Requisitions are quick and easy to create and update.​ 

• Information is shared across the system to make requisitions consistent, correct and easy to understand.​ 

• Seamless integration with WM Jobs to create adverts directly to the WM jobs website.​ 

• Information from posts is defaulted into the requisition to make hiring managers jobs even easier. 

• Hiring managers can see the progress of candidates directly in the system without troubling Recruitment or Employment Services.​ 

• Automation of steps in the system ensures candidate move through as quickly as possible, reducing the time to hire. 

• Line managers receive tasks to complete for the new hire, including confirmation of starting.​ 

• Probation journey ensures that notifications trigger automatically reminding line managers and new employees of the process and guiding them to information in One Source and internal Intranet sites. 

• Improved management information​ 

• Easy step by step videos to help guide you 

• New starters form disappears and replaced by system process 

Digital & Change Champions will be available to help support and guide 

If you need further support please raise a helpdesk ticket 

Support & guidance (inc FAQs) will be added to the OneSource Intranet before go live 

Home (walsall.gov.uk) 

• When creating a requisition as the post has already been created on the structure and had approval there is no further approvals in the system. The Resourcing Team will need to see that managers have HR Proud approval and Recruitment Panel approval (unless the post is exempt). This can be either attached / uploaded to the requisition or emailed to jobshopadverts@walsall.gov.uk.
• Although one position is selected for the requisition additional position numbers can be added in the comments, which is useful when recruiting to more than 1 post of the same job.
• Managers can add screening questions to the requisition from a library within ORC. If an additional question is required a manager can contact the Resourcing Team to set this up.
• Managers should attached the job description/ employee specification to the requestion. The Resourcing Team will continue to create the URL (web link) for the Job Description/Employee Specification for inclusion in the advert and posting to WMJobs and the Walsall Careers Site.
• Managers can write an advert as a Word document in advance of doing the requisition and easily copy and paste this into ORC, which will include any formatting.
• Throughout the process hiring managers will receive system notifications (reminders), for example when a requisition has been posted, when a vacancy reaches the closing date, when a candidate selects an interview slot and when a candidate has been moved to conditional offer.
• If a vacancy needs to be amended, have an earlier closing date or be unposted for any reason, this will still be amended/actioned by the Resourcing Team.
• Recruiting Managers and collaborators can be amended during or after the advertising process to allow adequate cover and continuation of the process during annual leave.

• Managers no longer need to upload shortlisting form, however when a candidate is unsuccessful the manager should include a comment as to the reason, e.g. did not meet essential criteria, skills / qualification / experience. This is to aid the Resourcing Team should they receive any enquiries from candidates.
• A panel is still required to undertake shortlisting, and this should be the same panel as due to conduct the interview.
• When a candidate is moved to ‘unsuccessful’ at shortlisting automatic emails are sent to the candidate.

• Managers can create interview schedules within ORC which is linked to their calendar, the Resourcing Team no longer have to set up interviews.
• Once the interview schedule is set up managers can then invite candidates to the interview. Template interview invitations are available in the system.
• When a candidate is moved to ‘unsuccessful’ after interview automatic emails are sent to the candidate.
• The selection assessment form should be completed as normal and uploaded to the requisition, including the names of the interview panel members.  

• Internal candidates are able to select that they are a ‘redeployee’. Managers will need to review those who have ticked ‘redeployee’ before other candidates. Further advice can be sought from the Resourcing Team.

• There is an easier application process for existing employees / workers who can apply for walsall council jobs via their One Source access  – Me \  internal job shop tile.
• Candidates can easily copy and paste their supporting information into their application.

 

1. Can we identify on the Internal Job Shop page, which jobs are internal only?

Yes, this is a dropdown on the filter.

2. If you applied as an external candidate and then become an internal candidate will your details have been updated to reflect your Walsall email address?

Yes. Everything is seamlessly linked.

3. Once the application has been submitted, does the Hiring Manager receive an instant notification? At the same time as Recruitment team?

Yes. The Recruitment team see it first and then they release it. Once release, the Hiring Manager sees the notifications through a bell icon and they will also receive an email.

4. When creating an Oracle Recruiting Cloud requisition, the system can’t find the post number I want to recruit to – what should I do? I am a hiring manager.

Oracle Recruiting Cloud allows hiring managers to recruit to positions within their own hierarchy (as defined on Fusion). If as a hiring manager you are unable to find the position on Oracle Recruiting Cloud then we recommend checking that the post does indeed report to you on Fusion. Any inaccuracies should be explored with the One Source structure team.

All managers can view their DIRECT occupied and vacant positions via the One Source Homepage > 'Me' Tab > 'My Dashboard' Icon.

If the post is an indirect report, then the manager who should be seeing it as a direct report needs to repeat the earlier mentioned process to obtain the post number.

If the issue still persists, then it will need to be raised as a One Source Help Desk Service Request by the manager (details of how to raise a Service Request can be found here)

*Managers will need to ensure their structures are correct in the first instance in order to go ahead with recruitment.*

Employee Benefits

Employee Discounts

Work life balance and time off

Health and Wellbeing

Work Life Balance

Travel benefits

Organisational Development - Home

Financial Benefits

Local Discounts

There is now a quick link on the HR intranet pages which allows employees to navigate directly to all of the information regarding their benefits.  The main page has been refreshed to improve the visibility of the benefits available by categorising each topic and allowing employees to digest this information more easily. 

We are also working on an employee benefits SharePoint page which will go live shortly, which will enhance the visibility of all employee benefits.  Further updates regarding this page will be communicated to staff in due course. 

Employee Assistance Programme

Manager support

Paycare are a Health Cash Plan provider who offer a range of plans relating to optical, dental, chiropody and professional therapy cover, as well as MyPocketGP and a range of other benefits.  Premiums are deducted from employees’ wages accordingly and there is the option to also add your partner onto the policy.   

For further information, visit the Paycare website where you will also find FAQs. 

Eye Tests and Glasses for DSE use

Organisational Development - Managers Toolkit - All Documents

Cycle Scheme

You can apply for this direct with Blue Light Card.  You can find out if you are eligible and apply for this by following this link  - Blue Light Card Registration

New benefits are introduced throughout the year and will be published on the benefits pages.  We are working on a process where you can suggest new benefits and feedback on current.

Once you have completed 20 years (unbroken) service with WALSALL COUNCIL you will receive a one-off payment of £125. This is paid to employees (regardless of the hours worked) via payroll (attracting tax and national insurance contributions as applicable).

Annual Purchase Scheme is limited to 20 days annually.

You can find more information and the application form and process here 

Its not a salary sacrifice in terms of legislation but as its a reduction to gross pay tax &NI are only taken on the reduced pay

Employees receive a 15% discount on Walsall Council gyms; Oak Park, Bloxwich, Darlaston and Walsall Gala.  This includes All inclusive, Gym and Swim, and Family monthly membership packages.   

Visit the link below to access the discount code and further information Walsall Leisure :: Member Sign-up Walsall Council 
 

Staff parking is available to Walsall Council employees on Hatherton Street staff car park and any other publicly accessible Walsall Council pay and display car park (except Ward Street Car Park) - the maximum time limit of 4 hours on short stay car parks will apply.  Employees should only be using their permit on working days. 

Staff can apply for a digital parking permit by selecting the below link and following the instructions - Staff parking 

The digital permit is currently free of charge. 

Yes, Kaarp Benefits is a dedicated voluntary benefits scheme for local authorities.  Visit the Kaarp website where you will find a large range of special offers and deals.  The Council are currently exploring options around expanding this range further

Unfortunately car leasing through payroll is not currently available, although Walsall Council is currently exploring options to include this scheme as an employee benefit.  Further updates will be communicated to employees regarding any updates on this in due course. 

• End user will pick the appropriate assignment they have completed the overtime against
• System will auto select the correct cost code

• Paid overtime claims
• Casual hours worked
• Sleep in pay
• Stand by claims
• Bank holiday enhanced payments

The OTL submission is sent to your line manager based on the role that was selected - this could be different people.

Casual workers would submit all working shifts via OTL in One Source.

Line managers only.

If the line manager that receives the time card is not an authorised signatory, then it is that line managers responsibility to forward the time card on.

Each time cards cover a 7 day period. 

Employees can create and submit time cards on a weekly basis, however the manager can approve on a monthly basis if they find that easier. Overtime will continue to be paid 1 month in arrears.

• Unpaid hours would need documenting in a spreadsheet and sent to payroll.
• Holiday pay on overtime – spreadsheet to payroll
• Paper time sheets for regular hours

Overtime should be claimed when it is worked as per our policy.  If you group overtime together and submit in bulk it will have a financial impact on your pay as it could increase your pension contribution for the month paid.

Payroll and HR are looking at this as a OneSource improvement, but it will require a pay policy change in order for this to be achieved. So in the meantime, paper forms are still required.

Overtime can be paid in exceptional circumstances and depends on the needs of the service. It is covered in the HR Pay Policy - found on the HR pages under Pay Policy Statements

This is currently a Phase 2 consideration for OneSource.

Screens have changed so if you are looking for a course to enrol on ensure that you are looking in the 'search' option that appears on the task bar. Use a keyword with the wildcard % to expand search options. Some courses are also assigned to a target audience, which will appear in 'my learning'. You should raise a helpdesk ticket on One Source if you still cannot locate the course. Work is in progress to populate courses against categories to help you search more easily.

The process to find an offering has changed so please view our updated QRG on how to enrol. You may also be able to join a waiting list for a date. Where there are no offerings showing, there are currently no dates arranged so we will try to signpost you to alternative learning.

Classroom course attendance is normally updated once a validated register has been completed. If you attended more than 7 working days ago, raise a helpdesk ticket on One Source so that this can be investigated. However, a new function to mark your own attendance as completed may have been enabled on the course. Check out our QRG for more information. Issues with completion of eLearning should be raised through a helpdesk ticket on One Source.

When a person books onto a course, a copy of the confirmation is also sent to their manager. You can also view the full learning records of your team, either against an individual or a particular course. See the QRG on this topic.

The mandatory courses should be assigned automatically to staff either on 1st April or their start date for new staff. It should appear under ‘my learning experiences’. Please raise a helpdesk on One Source if they do not.

Non-managerial agency and temporary staff can request access by completing the access request form.

Access Request Form

Interim managers should complete the HR user access request form as additional functions are required.

HR user access request form

We have prepared a  ‘resolving completion issues’ document, for reference. If these suggestions do not work, please raise a helpdesk ticket on One Source.

resolving completion issues document

Firstly, try to access the course on another browser. Ensure you clear your browsing data history, cookies, cache. Also check that pop ups and redirects are showing as ‘allowed’, Try tapping on the course with laptop touchscreen then continue with keyboard/mouse.

If these suggestions do not work, please raise a helpdesk ticket on One Source including screenshots of any error messages that pop up.

Joining instructions are normally sent between 24 hours and 7 working days prior to the course to those that are booked on at that date. This may be sent as a calendar invite or email so, please check your junk mail. If you have not received a link by the day of the course, please contact learninganddevelopment@walsall.gov.uk

As part of ongoing improvements, we are adding certificates to our courses. In the meantime, you can now print off your learning records. See the appropriate QRG on this topic.

By clicking on My Team, then Learning, you should see all your team's learning records. If not

• Clear any filters (still not showing then ...)
• Sign out of One Source by clicking next to your initials and choosing the option
• Clear browsing data
• Sign back into One Source and retry

Health and Safety reporting of accidents and incidents will continue to be run the same way but will be recorded in One Source from September 2020 so it aligns to the reporting periods.

Yes, there will be a new look and feel. Drop-in sessions will take place before we Go Live.

We will be contacting all of our suppliers via email and advise all requisitioners so that you can answer any queries.

Easy, just check out the quick reference guides and video guidance here.

   Any expense that the council usually incurs in order to operate their services is classed as a business expense. This cannot be claimed via Expenses and needs to be reimbursed via One Source Accounts Payable. 

 Examples are:  Refreshments for a Council meeting or in the case of a social worker food for a child or purchases for a family. Wherever possible a purchase card should be used.

Please note: Office equipment is not a claimable expense. 

• You will need to be set up as supplier on the system. Complete the below linked manual set up form. This would need to be submitted by your approver to be accepted.

 https://int.walsall.gov.uk/Service_information/Financial_Administration_and_Support/Setting_up_a_supplier_or_payee 

 If you require help completing the form, Please contact accountspayable@walsall.gov.uk. 

•  Once you are set up as a supplier, any reimbursement claims would need to be submitted to PaymentsTeam@walsall.gov.uk using the below linked Proforma Invoice: 

http://int.walsall.gov.uk/Service_information/Financial_Administration_and_Support/Payments/Forms 
 

Easy, just check out the quick reference guides and video guidance here.

This happens when you use an invalid combination for the Vehicle Category, Vehicle Type and Fuel Type dropdowns.

 

Please refer to page 6 of the Expense Full Guide on the Training and Support section for a list of valid combinations.

The process is the same as what we use currently - the general advice is within 3 months.

The account code relates to the cost centre. The code can be updated, although staff must be advised not to change the subjective code (3rd part, 5 digits long) as this is defaulted based on the type of expense.

The system will decide who the approver is based on the cost centre, so if this is changed then the approver may change as well. The user has no control over the approver, the system will select it automatically. If a different approver should be picking up the expenses there are options to achieve this, such as:

• The approver reassigning the request.
• The correct approver being added to the code at a lower value.
• The cost centre approver setting up a vacation rule to expenses for specific staff are automatically redirected to the preferred approver.

You can select the dropdown electric in when submitting your expense

All information can be found in the Expenses Policy and Guide -Expenses Training and Policy/Guide

No, your manager will not be able to view your payroll slip as this is private information. However, if a manager happens to have role within HR/Payroll admin, then then they would be able to access the payslip of employees.

 

Even with this access, managers will not view payslips unless they have a valid reason to do so or consent.

Payroll cut off dates and Pay dates can be found here - Payroll Timetable

If you are a member of staff without a Walsall Council email address, please have a look at the B2B user guide that has been created and is available to access from the One Source Training and Support page, by clicking here.

You previously ran your CFR reports via Qlikview, you now access the same data within One Source, see the below quick reference guide on how to do this.

1. Accessing School Reports

There are some traded services offered to schools which will vary.  All schools now have access to OneSource directly for Employee Self Service and Manager Self Service, as well as other things.  More information about the HR traded services for schools can be found on this page and the training and FAQ's for schools are available on the Schools OneSource Training Page which can be found here.

Helpdesk is a ticket management tool in OneSource.  It is a dedicated helpdesk to support you with any questions or help you may need relating to OneSource, this covers Finance, HR, Payroll and Procurement

There is an intranet post about Helpdesk which you can find here - OneSource Helpdesk

 

 

Here you can find the updated training guide for Creating a Helpdesk Ticket - Raise a Helpdesk Ticket (1)

Refer to the intranet communication for more information - OneSource Helpdesk

All of the categories which can be selected have been recently revisited and updated

They are listed in this communication - OneSource Helpdesk

Your ticket will be updated and you will be notified in OneSource when it's back with you

All issues should be raised via a service request directly on One Source, rather than contacting individual officers direct. 

Details on how to raise a service request can be found here - Raise a Helpdesk Ticket

Before raising a service request via One Source Helpdesk, please follow the steps in the guide

Guidance for Loss of Functionality

Open your service request up within OneSource and click on "Actions", there are options to delete or you could just add a comment in the messages for the support team informing them the query has been resolved and they will close for you

We are looking at bots and AI in future phases, this will  picked up as we explore OneSource continuous improvements

We have recently updated the categories for the Helpdesk.  If the issue you have noticed is related to a specific area you can select them from the categories.  You can find the list of categories in this communication - OneSource Helpdesk

Create a Helpdesk ticket and notify the relevant team!